Higham Hall Privacy Policy
reviewed 4 March 2025
At Higham Hall College, we are committed to protecting and respecting your privacy. We want everyone to feel confident and comfortable with how personal information is stored and looked after. This privacy policy sets out how we collect, use and store your personal information.
For the purpose of General Data Protection Regulation (GDPR), the organisation is Higham Hall College Limited (charity number 1124959 / company number 06421365) of Higham Hall, Bassenthwaite Lake, Cockermouth, Cumbria CA13 9SH. Our registration with the Information Commissioner’s Office is CSN1497128 / ref ZB862937.
Our Data Protection Officer is Dr Elizabeth Fisher (College Principal). If you have any questions about this policy or the ways in which we use your personal information, please contact our Data Protection Officer on 017687 76276 or at admin@highamhall.com
This privacy notice has been prepared in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the Data Protection Act 2018.
The type of personal information we collect
The information we may collect includes:
Personal identifiers and contact details (for example title, job title, name, address and contact telephone numbers)
Email addresses
Relevant medical conditions
Dietary requirements
Partner’s details if they attend with you
Event attended or enquired about
Donor, supporter of ‘friend’ information, including how you supported us, when and the amount
Bursary or assisted place application information and evidence provided
Any other information that you provide us with
Tutor financial information
Employee data
Website statistics
How we get the personal information and why we have it
Most of the personal information we have is provided to us directly by you for one of the following reasons:
Course participant booking details
Bursary or assisted place application
Marketing data including mailing lists
Course tutor contract
Employee and volunteer data
Trustee data
Membership of Friends of Higham/Charitable donor
How is your information used?
We may use your information to:
Carry out our contractual obligations arising from any agreements entered into between us and provide you with the information, products and services that you request from us.
Provide you with information about other courses, events, products and services that we offer. This data is processed on the basis of legitimate interest.
To notify you of any changes to our courses and events on the basis of legitimate interest.
To provide you with details of fundraising appeals or campaigns that support our work and to process any Gift Aid donations and reclaim appropriate tax reliefs on the basis of legitimate interest.
Create course lists, dietary requirements lists and fire registers on the basis of legal obligation.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may use additional information that is available externally to help us to do this. We do this on the basis of legitimate interest.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share you information with third parties for marketing reasons.
We work with third parties to process postal mailings, electronic mailings and payments. When we use third party service providers we only supply them with the necessary information to deliver the service.
If you make a purchase from us, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure capture and processing of credit/debit card transactions.
Links
This website may contain links to other websites. If you follow these links, please be aware that these websites have their own privacy policies and we do not accept any responsibility of liability for their policies.
Use of ‘cookies’
Like many websites, Higham Hall’s website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow the website to recognise you when you visit. Cookies also collect statistical data about your browsing actions and patterns but do not identify you as an individual.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data.
An unsubscribe option is included in every e-newsletter you receive, should you wish to remove yourself from our e-newsletter list.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Data retention policy
We normally retain personal data for 6 years, unless there is a legal/contractual requirement to retain it beyond this time.
Some student data is retained for the lifetime of individual students to reflect an ongoing relationship with the college.
Changes to our privacy policy
Any changes we make to this privacy policy will be posted on the page.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113